The User Experience (UX) team examines the ways that our users experience libraries and how users interact with library staff and other departments across the organization.
We combine three approaches:
- doing ethnographic and observational studies
- conducting usability tests
- creating compelling experiences
Collaborating with library staff in other departments throughout the library, we use this data to help inform the decision-making process about current and future library services.
Our usability testing informs the development and maintenance of our web and mobile interfaces.