The User Experience (UX) team examines the ways that our users experience libraries and how users interact with library staff and other departments across the organization.
We combine three approaches:
- doing ethnographic and observational studies
- conducting usability tests
- creating compelling experiences
Collaborating with library staff in other departments throughout the library, we use this data to help inform the decision-making process about current and future library services.
Our usability testing informs the development and maintenance of our web and mobile interfaces.
We lead the service design efforts of Fondren and additionally facilitate two advisory groups: the Fondren Library Ambassadors, and the Graduate Student Library Advisory Board (GSLAB). The voice of these stakeholders is crucial in embedding user experience into our improvements.
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